Refund policy

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help.

Eligibility for Returns:

You have [30/60] days from the date of delivery to initiate a return.
Items must be unused, in the original packaging, and in the same condition that you received them.
Certain items, such as [personalized/custom items, intimate apparel, etc.], are non-returnable.

How to Initiate a Return:

Contact our customer service team at [customer service email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
Pack the item securely, including a copy of your receipt and the RMA number.
Ship the item to the address provided by our customer service team.

Processing Refunds:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10] business days.
Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item sent).

Exchanging Items:

If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

Reporting Issues:

If you receive a damaged or defective item, please contact us within [7] days of delivery with your order number and a photo of the issue.
We will arrange for a replacement or refund at no additional cost to you.

If you have any questions about your return or refund, please reach out to our customer service team at [customer service email/phone number].